— HANAB Policies —
Terms & Conditions
These terms apply when you browse hanab.pk, use the shopping cart, contact HANAB or prepare a fragrance order through WhatsApp.
Last updated: 20 September 2026
1. Website Use
By using the HANAB website, you agree to use it lawfully and not attempt to interfere with the website, gain unauthorised access, introduce harmful code or misuse site content or functionality.
2. Product Information
We aim to present product names, fragrance profiles, sizes, images and prices as accurately as reasonably possible. Fragrance perception is personal, so descriptions of fresh, floral, fruity, woody, spicy, romantic, masculine, unisex or oud character are provided as guidance rather than a guarantee that every person will experience a scent in exactly the same way.
3. Images and Presentation
Product photography, screen settings, packaging changes and lighting can affect how products appear online. If a product image or description is materially updated, the current website information should be treated as the latest version.
4. Prices
Prices on HANAB are shown in Pakistani Rupees unless otherwise stated. Prices may change. If an obvious pricing or listing error is identified before an order is confirmed, HANAB may contact you with the corrected information before proceeding.
5. Cart and WhatsApp Orders
Adding an item to the website cart does not by itself complete a purchase. The current checkout process prepares your selected products and delivery information for WhatsApp. You choose whether to send the prepared message. An order may require confirmation from HANAB before it is accepted or arranged for delivery.
6. Product Availability
Website listings may remain visible while availability changes. If a selected fragrance is unavailable when your order is reviewed, HANAB may contact you to discuss the situation or another available option. We do not guarantee that every listed product is available at every moment.
7. Customer Information
You are responsible for providing accurate contact and delivery information. Incorrect, incomplete or outdated details can delay communication or delivery and may require an order to be reconfirmed.
8. Delivery
HANAB accepts orders for supported locations in Pakistan. Delivery availability, charges and timing can depend on the destination, courier operations and the order. Any delivery estimate communicated before dispatch should be treated as an estimate unless specifically confirmed otherwise.
9. Order Issues, Returns and Exchanges
If you receive an incorrect, damaged or defective item, contact HANAB as soon as reasonably possible and keep the product and packaging available for review. Eligibility for a return, exchange or other resolution can depend on the product condition, whether it has been opened or used, the reason for the request and the circumstances of the order. Contact us before sending any product back.
10. Intellectual Property
Unless otherwise stated, HANAB's original website design, written content, branding and site assets may not be copied, republished or commercially reused without appropriate permission. Product or fragrance names that may be associated with other rights holders remain the property of their respective owners.
11. Third-Party Services
The website may connect to third-party services such as WhatsApp and Google Fonts. Those services operate under their own terms, availability and privacy practices. HANAB is not responsible for outages or changes to third-party services outside our control.
12. Changes to These Terms
HANAB may update these Terms and Conditions when the website, ordering process, products or business practices change. The version posted on this page is the current website version.
13. Contact
For questions about these terms, an order or a product, visit the Contact page or message HANAB on WhatsApp at 0348 2636261.